Discord AI bot

Discord AI bot automates user feedback analysis by categorizing messages into "success-story," "urgent-issue," or "ticket." It leverages OpenAI to interpret user input and routes instructions to the appropriate department via Discord, enhancing response efficiency and improving user satisfaction.

7/8/2025
9 nodes
Medium
webhookmediumnoopopenaidiscordintegrationapilogicroutingcommunicationbot
Categories:
Communication & MessagingWebhook TriggeredMedium Workflow
Integrations:
NoOpOpenAiDiscord

Target Audience

  • Customer Support Teams: This workflow is designed for teams handling user feedback and requests, helping them categorize and escalate issues efficiently.
    - IT Departments: Ideal for IT teams needing to address urgent issues flagged by users quickly.
    - Business Analysts: Useful for analysts looking to gather insights from user feedback and improve customer satisfaction.
    - Developers: Developers can utilize this workflow to integrate automated feedback processing into their existing systems.
    - Discord Users: Any organization using Discord for communication can benefit from automated message handling and categorization.

    • Problem Solved

    This workflow addresses the challenge of managing user feedback by automating the categorization and routing of messages. It ensures that:
    - Urgent issues are escalated to IT teams promptly, minimizing downtime.
    - Success stories are identified and sent to the customer success department, enhancing positive reinforcement.
    - General tickets are processed efficiently by the customer support team, improving response times and user satisfaction.

    Workflow Steps

  • Trigger: The workflow starts when the 'Execute Workflow' button is clicked or a webhook receives a POST request.
    2. Analyze User Request: The user feedback is analyzed using OpenAI's GPT-4 model, which categorizes the feedback into one of three categories: 'success-story', 'urgent-issue', or 'ticket'.
    3. Parse JSON: The response from OpenAI is parsed to extract the category, feedback, and instructions.
    4. Select Category: Based on the category determined in the previous step, the workflow routes the message to the appropriate department:
    - If 'success-story', it goes to the User Success Department.
    - If 'urgent-issue', it goes to the IT Department.
    - If 'ticket', it goes to the Helpdesk.
    5. Send Notification: The corresponding department receives a message on Discord with the instructions provided by the AI, ensuring they are informed of the user feedback and any necessary actions.

    • Customization Guide

  • Webhook Configuration: Users can customize the webhook URL to integrate with their specific Discord channels.
    - OpenAI Parameters: Adjust the model parameters such as maxTokens and temperature to change the verbosity and creativity of the AI's responses.
    - Feedback Categories: Modify the categories and instructions in the OpenAI prompt to align with specific organizational needs or additional categories.
    - Discord Messages: Customize the message format sent to Discord by altering the text parameter in the Discord node to include more context or formatting as needed.
    - Node Connections: Users can add or remove nodes to tailor the workflow to their operational requirements, such as adding logging or additional processing steps.