AI Customer-Support Assistant · WhatsApp Ready · Works for Any Business

AI Customer-Support Assistant for WhatsApp automates customer interactions, providing real-time responses using advanced AI. It integrates seamlessly with your website to fetch accurate information, ensuring timely and relevant answers. Save on costs with a low monthly fee of $29, compared to competitors charging $150-$500. This solution enhances customer satisfaction by delivering quick support, reducing the need for human agents, and allowing businesses to focus on growth.

7/8/2025
12 nodes
Complex
manualcomplexlangchainwhatsapptriggerwhatsappsticky noteadvancedapiintegrationlogicconditionaldatabasedata
Categories:
Complex WorkflowManual Triggered
Integrations:
LangChainWhatsAppTriggerWhatsAppSticky Note

Target Audience

This workflow is ideal for businesses that wish to enhance their customer support through automation. It is particularly suited for:
- E-commerce Companies: To provide instant answers regarding products, shipping, and payment methods.
- Service Providers: To assist customers with inquiries about services, policies, and bookings.
- Small to Medium Enterprises (SMEs): Looking for cost-effective solutions to improve customer engagement without the need for extensive manpower.
- Tech-Savvy Startups: That want to leverage AI to stay competitive in customer service.
- Marketing Teams: Aiming to streamline communication and improve customer satisfaction through timely responses.

Problem Solved

This workflow addresses the challenge of providing timely and accurate customer support. It allows businesses to:
- Respond to Customer Inquiries: Automate responses to frequently asked questions, reducing wait times for customers.
- Access Real-Time Information: Continuously crawl and extract data from the company website to provide up-to-date answers.
- Reduce Operational Costs: Minimize the need for a large customer support team, thereby lowering expenses associated with human resources.
- Enhance Customer Experience: Improve customer satisfaction with quick and reliable responses, leading to higher retention rates.

Workflow Steps

  • WhatsApp Trigger: The workflow starts when a customer sends a message via WhatsApp.
    2. AI Agent: The message is processed by the AI Agent, which formulates a response based on the content of the message.
    3. 24-hour Window Check: Checks if the inquiry is within a 24-hour window to determine if a follow-up message is needed.
    4. If Condition: Evaluates whether to send a pre-approved template message or proceed to clean the AI-generated answer.
    5. Clean Answer: Refines the AI Agent's response by removing unnecessary formatting and ensuring clarity.
    6. Postgres Users Memory: Utilizes memory to store conversation history for personalized responses.
    7. Send AI Agent's Answer: The final response is sent back to the customer via WhatsApp, ensuring they receive the information they need.

    • Customization Guide

    To adapt this workflow for your business needs:
    1. Activate Tools: Obtain your membership key and input it into the auth-token fields for the list_links and get_page nodes.
    2. Customize Company Information: Update the AI Agent's system message with your company name and website URL to ensure accurate responses.
    3. Connect Credentials: Link your OpenAI and database credentials within the respective nodes to enable functionality.
    4. Modify WhatsApp Integration: Ensure WhatsApp nodes are connected with your account credentials and customize the template messages as needed.
    5. Optional Features: If you prefer not to use the 24-hour follow-up feature, you can delete the associated nodes and directly connect the AI Agent to the cleaning function.