Contact Form Text Classifier for eCommerce

Contact Form Text Classifier for eCommerce automates the classification and handling of customer inquiries from contact forms. It efficiently categorizes messages into specific types, such as product information, quotes, and orders, and routes them to the appropriate departments via email. This streamlined process enhances response times and improves customer satisfaction while keeping organized records in Google Sheets for easy access and analysis.

7/8/2025
14 nodes
Medium
emailmediumformtriggerlangchainemailsendgooglesheetssticky noteadvancedlogicconditionalnotification
Categories:
Data Processing & AnalysisMedium WorkflowEmail Triggered
Integrations:
FormTriggerLangChainEmailSendGoogleSheetsSticky Note

Target Audience

This workflow is ideal for:
- eCommerce Businesses: Companies looking to streamline customer inquiries and improve response times.
- Customer Support Teams: Teams that need to efficiently manage and categorize incoming messages from customers.
- Marketing Teams: Teams seeking to gather insights from customer interactions for better targeting and engagement strategies.

Problem Solved

This workflow addresses the challenges of managing contact form submissions by automating the classification and routing of inquiries. It ensures that messages are directed to the appropriate department based on their content, reducing response times and improving customer satisfaction. Additionally, it organizes data into Google Sheets for easy tracking and analysis.

Workflow Steps

  • Form Submission: The process begins when a user submits a contact form, which includes fields for Name, Email, and Message.
    2. Text Classification: The submitted message is analyzed using a Text Classifier to categorize the inquiry into one of several predefined categories, such as Request Quote, Product Info, General Problem, or Order.
    3. Department Routing: Based on the classification, the workflow routes the message to the appropriate department. Each department has its own email node configured for sending notifications.
    4. Email Notifications: Each department receives an email notification containing the inquiry details, including the sender's name, email, and message, ensuring timely responses.
    5. Data Logging: The workflow appends the inquiry details to a Google Sheets document for record-keeping and further analysis, allowing businesses to track inquiries over time.

    • Customization Guide

    Users can customize this workflow by:
    - Modifying Categories: Adjust the categories in the Text Classifier to fit specific business needs or add new ones as necessary.
    - Changing Email Recipients: Update the toEmail fields in the email nodes to direct inquiries to the correct teams or individuals.
    - Integrating Other Tools: Replace email nodes with other messaging services like Gmail or Outlook for sending notifications.
    - Altering Google Sheets Configuration: Change the documentId and sheetName to log data in different sheets or documents as required.