Noco Kanban Board with AI Prioritization

Noco Kanban Board with AI Prioritization automates incident management by categorizing issues, assigning response and resolution times, and notifying clients and developers. This workflow enhances efficiency by ensuring timely follow-ups on unpicked and unfinished tasks, ultimately improving communication and task resolution.

7/8/2025
27 nodes
Complex
schedulecomplexformtriggerlangchainnocodbsticky noteaggregatenoopemailsendschedule triggerslackautomationadvancedlogicconditionalemailnotificationcroncommunication
Categories:
Communication & MessagingSchedule TriggeredComplex Workflow
Integrations:
FormTriggerLangChainNocoDbSticky NoteAggregateNoOpEmailSendSchedule TriggerSlack

Target Audience

  • Support Teams: Ideal for teams managing incident reports and needing to categorize and assign tasks efficiently.
    - Project Managers: Helps in tracking task statuses and ensuring timely follow-ups with team members.
    - Developers: Assists developers in managing their workload by notifying them of unpicked and unfinished tasks.
    - Customer Service Representatives: Enables customer service teams to stay informed about client issues and response times.

    • Problem Solved

  • Provides a structured approach to handling incidents, ensuring that every report is categorized and assigned appropriately.
    - Reduces the risk of missed tasks by sending timely reminders to both clients and developers.
    - Enhances communication between clients and support teams, ensuring that clients are kept informed about their requests.

    • Workflow Steps

  • Incident Form Submission: The workflow is triggered when a user fills out the incident form, providing their email and a description of the issue.
    - Category Assignment: The incident details are sent to an AI model which assigns a category, expected response time, resolution time, and default assignee based on predefined definitions.
    - Data Structuring: The output from the AI model is formatted to be compatible with NocoDB, enabling efficient data storage.
    - Incident Insertion: The structured data is inserted into the NocoDB table for tracking and management.
    - Daily Checks: The workflow checks daily for tasks that have not been picked up or completed, sending reminders to the respective assignees and clients if necessary.
    - Email Notifications: If tasks are not picked up or are overdue, automated emails are sent to clients and developers, ensuring everyone is informed about the task status.

    • Customization Guide

  • Form Fields: Users can customize the incident form to include additional fields or modify existing ones to better suit their needs.
    - AI Model Configuration: The AI model's parameters can be adjusted to change how categories are assigned or to fine-tune response and resolution times based on organizational standards.
    - Email Templates: Users can edit the email content to personalize messages sent to clients and assignees, ensuring they align with the company's tone and branding.
    - Schedule Triggers: The frequency of checks for unpicked and unfinished tasks can be modified according to the team's workflow requirements, ensuring optimal communication without overwhelming users.