Training Feedback Automation

Training Feedback Automation streamlines the management of training feedback by integrating Airtable and Usertask. It automatically captures feedback, evaluates ratings, and generates tasks for immediate action on poor ratings while recognizing positive feedback on LinkedIn. This efficient workflow ensures timely responses to participant feedback, enhancing training quality and participant satisfaction.

7/7/2025
16 nodes
Complex
webhookcomplexairtabletriggerlinkedinemailsendsticky noteadvancedintegrationapilogicroutingemailnotification
Categories:
Complex WorkflowData Processing & AnalysisWebhook TriggeredSocial Media Management
Integrations:
AirtableTriggerLinkedInEmailSendSticky Note

Target Audience

This workflow is designed for:
- Training Managers: To automate feedback processing and task creation based on training evaluations.
- HR Professionals: To ensure timely responses to poor feedback and improve training effectiveness.
- Marketing Teams: To leverage positive feedback for promotional content on platforms like LinkedIn.
- Data Analysts: To analyze training feedback data for continuous improvement in training programs.

Problem Solved

This workflow addresses the challenge of managing training feedback efficiently by:
- Automating the creation of tasks for poor ratings, ensuring immediate attention to critical issues.
- Sending notifications to relevant parties to facilitate quick responses.
- Utilizing positive feedback for marketing purposes, enhancing the organization’s reputation and outreach.

Workflow Steps

  • Airtable Trigger: Monitors new or updated training feedback entries in Airtable every minute.
    2. Switch Node: Evaluates feedback ratings (1 to 5 stars) and directs the workflow based on the rating:
    - 1 Star: Initiates urgent task creation for dissatisfaction.
    - 2 Stars: Creates follow-up tasks for fair feedback.
    - 3 Stars: Moves to good feedback handling.
    - 4 & 5 Stars: Posts recognition and feedback on LinkedIn.
    3. Webhook: Retrieves results from Usertask tasks created for poor feedback.
    4. Email Notifications: Sends emails to relevant stakeholders detailing the tasks created and required actions.
    5. LinkedIn Posting: Publishes positive feedback on LinkedIn to acknowledge facilitators and promote training effectiveness.

    • Customization Guide

    Users can customize this workflow by:
    - Modifying Airtable Fields: Adjust the fields being monitored in the Airtable Trigger to fit specific training feedback metrics.
    - Changing Email Templates: Update the email content and subject lines to align with organizational tone and branding.
    - Altering Task Creation Logic: Adjust the conditions in the Switch Nodes to reflect different feedback criteria or to add more detailed routing.
    - Integrating Additional Tools: Incorporate other tools or platforms based on user needs, such as adding more notification channels or analytics tools.