TelegramTrigger Automate

Automate Telegram interactions with TelegramTrigger to manage refund and complaint requests efficiently. This workflow integrates with Monday.com and Freshdesk, ensuring timely responses and organized tracking of customer inquiries. Streamline communication and enhance customer satisfaction by automating message handling and task creation.

7/8/2025
8 nodes
Medium
manualmediumtelegramtriggermondaycomtelegramfreshdeskcommunicationbotlogicconditional
Categories:
Communication & MessagingManual TriggeredMedium WorkflowProject Management
Integrations:
TelegramTriggerMondayComTelegramFreshdesk

Target Audience

This workflow is ideal for:
- Customer Support Teams: who handle refund and complaint requests via Telegram.
- Business Owners: looking to automate customer interactions and improve response times.
- Developers: seeking to integrate Telegram with project management tools like Monday.com and customer support platforms like Freshdesk.
- Automation Enthusiasts: who want to streamline communication processes without manual intervention.

Problem Solved

This workflow addresses the challenge of efficiently managing customer refund and complaint requests received through Telegram. It automates the following:
- Immediate Acknowledgment: Sends a confirmation message to the customer upon receiving their request.
- Task Creation: Automatically creates items in Monday.com for tracking refund and complaint requests.
- Support Ticket Generation: Generates support tickets in Freshdesk, categorizing them as 'refund' or 'complaint' based on the content of the message, ensuring that the team can prioritize and respond effectively.

Workflow Steps

  • Trigger: The workflow starts when a message is received on Telegram.
    2. Condition Check: An IF node evaluates whether the message contains the keyword 'refund'.
    - If true:
    - A Freshdesk ticket is created with the tag 'refund'.
    - A confirmation message is sent back to the user acknowledging their refund request.
    - If false:
    - A Freshdesk ticket is created with the tag 'complaint'.
    - A different confirmation message is sent back to the user acknowledging their complaint.
    3. Task Management: In both cases, a new item is created in Monday.com to track the request, ensuring it is visible to the support team.

    • Customization Guide

    To customize this workflow:
    - Change Keywords: Modify the keyword checked in the IF node to suit your specific needs (e.g., 'issue', 'problem').
    - Edit Messages: Update the confirmation messages sent to customers in the Telegram nodes to reflect your brand's tone and customer service style.
    - Adjust Board and Group IDs: Change the boardId and groupId in the Monday.com nodes to direct requests to different boards or groups based on your organizational structure.
    - Expand Integrations: Add more nodes for additional integrations, such as connecting to other platforms or databases for enhanced functionality.