WordPress Contact Form (CF7) Responses and Classification

For WordPress, this workflow automates the management of contact form inquiries, classifying messages and drafting personalized email responses. It integrates with LangChain, Gmail, and Google Sheets to streamline communication, ensuring timely and efficient handling of customer requests. By organizing responses and storing data, it enhances productivity and improves customer engagement.

7/8/2025
24 nodes
Complex
webhookcomplexlangchaingmailgooglesheetssticky noteadvancedintegrationapilogicconditional
Categories:
Communication & MessagingComplex WorkflowData Processing & AnalysisWebhook Triggered
Integrations:
LangChainGmailGoogleSheetsSticky Note

Target Audience

Target Audience


- Customer Support Teams: Ideal for teams handling inquiries from customers via contact forms, allowing for efficient management and response.
- E-commerce Businesses: Useful for online stores that receive questions about products and orders, helping to streamline customer communication.
- Marketing Departments: Beneficial for marketing teams looking to classify inquiries and respond promptly to potential leads.
- Small Business Owners: Perfect for small business owners who want to automate their customer communication without a large support staff.

Problem Solved

Problem Solved


- Inefficient Response Times: Automates the classification and drafting of responses to inquiries, significantly reducing the time taken to respond to customers.
- Manual Data Entry: Eliminates the need for manual entry of customer inquiries into spreadsheets, minimizing errors and saving time.
- Inconsistent Communication: Ensures that responses are professional and consistent, enhancing the company's image and customer satisfaction.
- Overwhelming Inquiry Volume: Helps manage high volumes of inquiries by automating the classification and response process, ensuring no inquiry goes unanswered.

Workflow Steps

Workflow Steps


1. Trigger: The workflow is initiated through a webhook when a new inquiry is submitted via the WordPress contact form.
2. Set Fields: Extracts relevant information from the inquiry, including first name, last name, email, phone number, and message content.
3. Message Classification: Utilizes an AI model to classify the type of inquiry into categories such as 'Product Info' or 'Order Info'.
4. Draft Email Responses: Based on the classified category, the workflow generates a draft email response using AI, ensuring personalized and relevant replies.
5. Send Drafts: The drafted emails are prepared for sending through Gmail, with the option to save drafts for review.
6. Data Storage: Automatically saves the inquiry details and drafted responses into Google Sheets for record-keeping and analysis.
7. Feedback Loop: Allows for further refinement of responses based on customer interactions and feedback.

Customization Guide

Customization Guide


- Modify Classification Categories: Users can adjust the categories in the 'Message Classifier' node to suit their specific business needs and inquiry types.
- Personalize Email Templates: Customize the email templates used in the 'Email writer' nodes to reflect the company’s tone and branding.
- Adjust Response Logic: Users can modify the logic for determining which email writer to use based on the classification results, allowing for tailored responses.
- Integrate Additional Services: Expand the workflow by integrating other services like CRM systems or additional communication channels to enhance customer engagement.
- Customize Google Sheets Structure: Modify the columns and data structure in the Google Sheets nodes to capture additional data points or change the layout.