ManualTrigger Automate

For Freshdesk, this manual-triggered workflow automates the creation of open support tickets, streamlining customer support processes and enhancing response efficiency.

7/8/2025
2 nodes
Simple
manualsimplefreshdesk
Categories:
Communication & MessagingManual TriggeredSimple Workflow
Integrations:
Freshdesk

Target Audience

  • Customer Support Teams: Teams that handle customer inquiries and support tickets.
    - Small Businesses: Organizations using Freshdesk for customer service and looking for efficient automation.
    - Project Managers: Professionals who need to streamline communication and task management with clients.
    - Tech-Savvy Users: Individuals comfortable with automation tools who want to enhance their workflow efficiency.

    • Problem Solved

    This workflow addresses the need for efficient ticket creation in Freshdesk without manual entry. By using a manual trigger, users can quickly initiate the process to create an open support ticket for a specific requester, improving response times and ensuring customer issues are logged promptly.

    Workflow Steps

  • Step 1: The user manually triggers the workflow by clicking 'execute'.
    - Step 2: Upon triggering, the workflow sends a request to Freshdesk to create a new support ticket.
    - Step 3: The ticket is created with the status set to open and is associated with the requester identified by [email protected].
    - Step 4: The workflow completes, and the user can view the newly created ticket in Freshdesk.

    • Customization Guide

  • Change Requester Email: Update the requesterIdentificationValue parameter to use a different email for the requester.
    - Modify Ticket Status: Adjust the status parameter to set the ticket to different statuses such as pending or resolved.
    - Add More Parameters: Customize the ticket creation by adding additional fields in the options parameter, such as priority or tags.
    - Integrate with Other Tools: Expand the workflow by adding more nodes for additional integrations, such as sending notifications via Slack or email upon ticket creation.