POC - Chatbot Order by Sheet Data

Target Audience

- Pizza Shop Owners: Streamline the order process and enhance customer interaction.
- Developers: Integrate with existing systems to automate pizza orders.
- Customer Service Teams: Improve response times and accuracy in handling orders and inquiries.
- Tech Enthusiasts: Explore automation and AI capabilities in customer service.

Problem Solved

This workflow addresses the challenges of managing pizza orders efficiently. It automates the process of receiving orders, providing product information, and checking order statuses, thus reducing manual workload and minimizing errors. Customers can interact with the chatbot to place orders or inquire about their order status, enhancing their overall experience.

Workflow Steps

1. Trigger: The workflow is initiated when a chat message is received, greeting the user and providing ordering instructions.
2. AI Agent: The AI agent processes the user's input, determining whether they are asking about the menu, placing an order, or checking order status.
3. Get Products: If the user requests the menu, the workflow retrieves product details from an API.
4. Order Product: For orders, the workflow sends the order details to the processing endpoint, confirming that the order is being handled.
5. Get Order: Users inquiring about their order status will receive updates based on their previous interactions.
6. Memory Buffer: The Window Buffer Memory node retains context for the conversation, ensuring relevant information is considered in responses.
7. Calculator: If necessary, the calculator node can be used for any calculations related to the order, such as total costs.
8. Chat OpenAI: Finally, the workflow utilizes OpenAI's language model to enhance the conversational experience, making interactions more natural and engaging.

Customization Guide

- Modify Initial Messages: Change the greeting and instructions in the When chat message received node to align with your branding.
- Update API Endpoints: Adjust the URLs in the Get Products, Order Product, and Get Order nodes to connect to your specific backend services.
- Customize AI Behavior: Alter the AI Agent's system message to adjust how it interacts with users based on your service offerings and policies.
- Add More Nodes: Introduce additional nodes for features like promotions, customer feedback, or special requests to enhance the customer experience further.
- Change Memory Settings: Adjust the parameters in the Window Buffer Memory to control how much context is retained during conversations.