Webhook Automate

Webhook Automate streamlines incident management by integrating Jira, PagerDuty, and Mattermost. It automates acknowledgment and resolution processes, ensuring timely updates across platforms. This workflow enhances team communication and efficiency, reducing response times and improving incident tracking.

7/8/2025
14 nodes
Medium
webhookmediumjirapagerdutymattermostadvancedintegrationapi
Categories:
Communication & MessagingTechnical Infrastructure & DevOpsWebhook TriggeredMedium Workflow
Integrations:
JiraPagerDutyMattermost

Target Audience

Target Audience


- DevOps Engineers: Those managing incident responses and need to streamline communication across platforms.
- Project Managers: Individuals overseeing projects that require integration of task management tools like Jira and incident management tools like PagerDuty.
- IT Support Teams: Teams that handle incidents and need real-time updates and notifications via Mattermost.
- Software Developers: Developers who want to automate the tracking of issues in Jira while responding to incidents in PagerDuty.

Problem Solved

Problem Solved


This workflow automates the process of acknowledging and resolving incidents by integrating multiple tools. It reduces manual effort and ensures that updates are communicated in real-time across platforms such as Jira, PagerDuty, and Mattermost. This means less time spent on administrative tasks and more focus on resolving issues efficiently, thereby improving incident response times.

Workflow Steps

Workflow Steps


1. Webhook Trigger: The workflow starts when a POST request is received at the /ack or /resolve endpoint.
2. Acknowledge Incident: When an incident is acknowledged via the webhook, it triggers the PagerDuty1 node to update the incident status to 'acknowledged'.
3. Notify Mattermost: A message is sent to a Mattermost channel about the acknowledgment status.
4. Create Jira Issue: A new issue is created in Jira using the Jira1 node, capturing details from the webhook data.
5. Resolve Incident: When the incident is resolved, the PagerDuty2 node updates the incident status to 'resolved'.
6. Update Jira Status: The Jira2 node updates the corresponding Jira issue status to reflect that it has been resolved.
7. Send Resolution Notification: A final message is sent to Mattermost to inform the team that the incident has been resolved, providing a summary of the actions taken.

Customization Guide

Customization Guide


- Webhook Endpoints: Modify the path in the webhook nodes to change the trigger URLs.
- Jira Project and Issue Type: Change the project and issueType parameters in the Jira1 node to match your project's setup.
- PagerDuty Details: Update the email and incidentId parameters in PagerDuty1 and PagerDuty2 nodes to reflect the correct account and incident handling.
- Mattermost Messages: Customize the messages sent to Mattermost by editing the message fields in the Mattermost nodes to suit your team's communication style.
- Channel and Team IDs: Adjust the channelId and teamId parameters in the Mattermost nodes to ensure messages are sent to the correct channels and teams.