Build a Chatbot, Voice Agent and Phone Agent with Voiceflow, Google Calendar and RAG

Build a Chatbot, Voice Agent, and Phone Agent with Voiceflow to automate customer interactions, schedule events via Google Calendar, and retrieve data using LangChain. This workflow integrates multiple services to streamline communication, enhance customer support, and manage appointments efficiently, ensuring timely responses and improved user experience.

7/8/2025
34 nodes
Complex
webhookcomplexgooglecalendarlangchainrespondtowebhooksticky notegoogle driveadvancedintegrationapi
Categories:
Complex WorkflowWebhook TriggeredBusiness Process Automation
Integrations:
GoogleCalendarLangChainRespondToWebhookSticky NoteGoogle Drive

Target Audience

This workflow is designed for:
- Small Business Owners: Looking to automate appointment scheduling and customer interaction.
- Customer Support Teams: Needing a robust system to handle inquiries efficiently.
- Event Planners: Who want to integrate calendar events seamlessly with customer queries.
- Developers: Interested in utilizing APIs for advanced automation and integration.
- Marketers: Aiming to enhance user engagement through automated responses and scheduling.

Problem Solved

This workflow addresses the challenge of managing multiple customer interactions and scheduling efficiently. It automates:
- Appointment Scheduling: Automatically creates events in Google Calendar based on customer requests.
- Customer Support: Provides quick responses to inquiries using AI, reducing the workload on support staff.
- Data Retrieval: Integrates with Qdrant for quick access to company knowledge, improving response accuracy.
- Order Tracking: Automates tracking responses to keep customers informed about their orders.

Workflow Steps

  • Webhook Trigger: The workflow begins when a webhook receives a request, either for order tracking or appointment scheduling.
    2. Data Processing: The received data is processed to extract important details such as appointment dates and email addresses.
    3. Google Calendar Integration: The workflow creates events in Google Calendar using the extracted data, ensuring that appointments are scheduled automatically.
    4. AI Interaction: It utilizes OpenAI models to provide intelligent responses to customer inquiries based on the retrieved data from Qdrant.
    5. Response Handling: The workflow sends back responses to the original request, informing customers about their order status or confirming appointments.
    6. Follow-Up Actions: Additional nodes handle responses for tracking and calendar confirmations, ensuring a seamless user experience.

    • Customization Guide

    To customize this workflow:
    - Webhook Configuration: Change the webhook URLs to match your application endpoints.
    - Google Calendar Settings: Update the calendar ID and event details in the Google Calendar node to fit your scheduling needs.
    - AI Model Selection: Modify the OpenAI models used for responses based on your specific requirements by selecting different models in the parameters.
    - Data Source Adjustments: Adjust the Qdrant collection settings to match your data structure and ensure relevant information retrieval.
    - Response Messages: Personalize the response messages in the set nodes to reflect your brand's voice and tone.