My workflow 4

Automated workflow for My workflow 4 processes client feedback through webhooks, analyzes it with AI, and generates a summary report. It sends the report via email and a social media draft through Telegram, enhancing communication and response efficiency.

7/8/2025
6 nodes
Medium
webhookmediumemailsendtelegramintegrationapicodecustomemailnotificationcommunicationbot
Categories:
Communication & MessagingWebhook TriggeredMedium Workflow
Integrations:
EmailSendTelegram

Target Audience

This workflow is ideal for:
- Marketing Teams: To efficiently gather and analyze client feedback for improving services and products.
- Customer Support Departments: To automate the process of collecting feedback and generating reports, allowing for quicker responses to client needs.
- Social Media Managers: To create engaging social media posts based on client feedback, enhancing online presence.
- Business Analysts: To summarize feedback and provide actionable insights for business improvement.

Problem Solved

This workflow addresses the challenge of manually collecting and analyzing client feedback. It automates the process by:
- Receiving Feedback: Automatically captures client feedback via webhooks.
- AI Analysis: Utilizes AI to summarize feedback and suggest improvements, saving time and effort.
- Reporting: Generates concise reports for internal use and social media drafts for external communication, ensuring timely responses and increased engagement.

Workflow Steps

  • Receive Feedback: The workflow starts when feedback is sent through a webhook to the specified path (e.g., /client-feedback).
    2. Prepare AI Prompt: The feedback is processed to create a structured prompt for AI analysis, focusing on key elements like positive points and suggestions for improvement.
    3. Analyze with AI: The prompt is sent to an AI service to generate a detailed analysis, which includes a summary and a draft for a social media post.
    4. Format AI Output: The AI's response is formatted to separate the summary report from the social media draft, ensuring clarity and usability.
    5. Send Feedback Report: The summary report is emailed to the designated team, providing them with immediate insights into client feedback.
    6. Send Social Draft: The social media post draft is sent to a specified Telegram chat, ready for review and posting.

    • Customization Guide

    Users can customize this workflow by:
    - Modifying Webhook Path: Change the path parameter in the Receive Feedback node to suit different feedback channels.
    - Adjusting AI Prompt: Edit the functionCode in the Prepare AI Prompt node to refine how feedback is analyzed or to include additional questions.
    - Changing AI Service: Update the url in the Analyze with AI node to integrate with a different AI service if preferred.
    - Email Settings: Customize the toEmail and fromEmail in the Send Feedback Report node to direct reports to the appropriate recipients.
    - Telegram Chat ID: Update the chatId in the Send Social Draft node to send drafts to a different Telegram group or individual.