Get Product Feedback

Used in Get Product Feedback, this automated workflow collects user feedback through Typeform, stores it in Airtable, and creates Trello cards for scores of 7 or higher, streamlining feedback management and enhancing product improvement efforts.

7/8/2025
6 nodes
Medium
manualmediumtypeformtriggerairtabletrellonooplogicconditional
Categories:
Manual TriggeredData Processing & AnalysisMedium WorkflowProject Management
Integrations:
TypeformTriggerAirtableTrelloNoOp

Target Audience

This workflow is ideal for:
- Product Managers: To gather feedback from users regarding their products.
- Marketing Teams: To understand customer satisfaction and areas for improvement.
- Customer Support Teams: To collect insights on user experiences and issues.
- Business Analysts: To analyze feedback data for trends and actionable insights.

Problem Solved

This workflow addresses the challenge of efficiently collecting and managing product feedback from users. By automating the process, it ensures that:
- Feedback is captured in real-time through Typeform.
- Responses are systematically stored in Airtable for easy access and analysis.
- Critical feedback can trigger actions, such as creating tasks in Trello for follow-up, ensuring that no valuable input is overlooked.

Workflow Steps

  • Trigger: The workflow starts when a user submits feedback via Typeform.
    2. Data Capture: The feedback data is processed to extract key information such as the user's name, email, score, and additional comments.
    3. Store Feedback: The captured data is appended to an Airtable table named 'Feedback', allowing for organized storage and easy retrieval.
    4. Conditional Logic: An IF node checks if the feedback score is 7 or higher. If it is, the workflow proceeds to the next step; otherwise, it moves to a no-operation node.
    5. Create Trello Card: For positive feedback, a card is created in Trello with details including the user's name, email, score, and comments, facilitating team collaboration and follow-up actions.
    6. No Operation: If the score is below 7, the workflow ends without further actions, preventing unnecessary ticket generation.

    • Customization Guide

    Users can customize this workflow by:
    - Modifying Typeform Questions: Adjust the questions in Typeform to capture different types of feedback relevant to your product.
    - Changing Airtable Structure: Update the Airtable table to include additional fields or change existing ones to better suit your data needs.
    - Adjusting Conditional Logic: Change the score threshold in the IF node to trigger different actions based on your criteria.
    - Trello Integration: Customize the card creation parameters in Trello to include more details or change the list where feedback cards are created.
    - Adding Additional Nodes: Incorporate more integrations or nodes to extend functionality, such as sending notifications or adding to other project management tools.