Sticky Note Automate

For Sticky Note, this automated workflow delivers personalized WhatsApp messages triggered by KlickTipp events, enhancing engagement through tailored communication. It efficiently processes user responses, allowing for seamless subscription management and support routing. Ideal for campaigns like birthday greetings or promotional offers, it leverages pre-approved WhatsApp templates to ensure compliance and maximize outreach impact.

7/8/2025
12 nodes
Medium
manualmediumsticky notewhatsapptriggercustom.klicktipptriggerwhatsappcustom.klicktippfilteradvancedlogicrouting
Categories:
Manual TriggeredMedium Workflow
Integrations:
Sticky NoteWhatsAppTriggerCUSTOM.klicktippTriggerWhatsAppCUSTOM.klicktippFilter

Target Audience

This workflow is ideal for:
- Marketing Teams: Those looking to enhance their customer engagement through personalized WhatsApp messages.
- Business Owners: Individuals who want to automate communication with clients, especially in scenarios like birthday greetings or promotional offers.
- Customer Support Teams: Teams that need to manage responses effectively and route inquiries based on the customer's intent.
- Digital Marketers: Professionals aiming to integrate multiple channels (like email and WhatsApp) for better campaign performance.
- E-commerce Businesses: Companies that wish to send order confirmations, updates, and promotional messages directly to customers via WhatsApp.

Problem Solved

This workflow addresses the challenge of automating personalized communication with customers through WhatsApp. It allows businesses to:
- Engage customers effectively by sending tailored messages based on their interactions.
- Reduce manual effort in managing customer responses and subscriptions.
- Improve response times by automatically routing inquiries to the appropriate support channels.
- Enhance marketing campaigns by integrating WhatsApp messaging with existing email marketing strategies, ensuring higher engagement rates.

Workflow Steps

  • Incoming Message Trigger: The workflow starts with a new message received on WhatsApp through the New message in WhatsApp node.
    2. Message Filtering: The Filter user messages node ensures that only genuine customer responses trigger the workflow, filtering out automated replies.
    3. Cancellation Check: The Cancellation check node evaluates if the message contains the keyword 'STOP'. If it does, it triggers the auto-responder template to inform the user that their request has been received and subscribes them to opt-out from further messages.
    4. KlickTipp Integration: When a relevant event occurs in KlickTipp (like a subscriber update), the KlickTipp Outbound triggered node activates the workflow to send targeted WhatsApp messages.
    5. Sending WhatsApp Messages: Based on the triggers, personalized WhatsApp messages are sent using pre-approved templates, ensuring compliance and effective communication.
    6. Subscription Management: The workflow automatically subscribes users to the KlickTipp list, allowing for streamlined management of customer contacts.

    • Customization Guide

    To customize this workflow:
    - Update WhatsApp Templates: Modify the content of the WhatsApp message templates to reflect your brand's voice and specific campaign details.
    - Adjust Trigger Conditions: Change the conditions in the Cancellation check node to include different keywords or phrases that suit your business needs.
    - Integrate Additional Nodes: Add more nodes for other messaging platforms or CRM systems to expand the workflow's capabilities.
    - Personalize Data Fields: Ensure that the custom fields in KlickTipp match your data structure, allowing for dynamic content insertion in messages.
    - Test and Iterate: Regularly test the workflow with different scenarios and adjust parameters based on customer feedback and engagement metrics.