WhatsApp business bot automates appointment notifications and user interactions, seamlessly integrating WhatsApp messaging with Google Sheets. It captures user consent, processes incoming messages, and sends timely replies based on user input, enhancing customer engagement and streamlining appointment management.
This workflow is ideal for:
- Small Business Owners: Those looking to automate appointment notifications and responses via WhatsApp.
- Customer Service Teams: Teams that need to manage client interactions and appointments efficiently.
- Marketing Professionals: Individuals wanting to engage customers through automated messaging.
- Freelancers and Consultants: Professionals who handle appointments and need reminders sent to clients.
- Event Organizers: Those who want to keep attendees informed about event details via WhatsApp.
This workflow addresses the following issues:
- Manual Notification Overhead: Reduces the need for manual appointment reminders, saving time and effort.
- Client Engagement: Ensures clients receive timely updates about their appointments, enhancing communication.
- Data Management: Automatically logs user interactions and appointment statuses in Google Sheets, simplifying record-keeping.
- User Consent Handling: Efficiently checks if users have consented to receive WhatsApp messages, ensuring compliance.
The workflow operates as follows:
1. Trigger: Initiates when a new message is received via WhatsApp or on a set schedule.
2. Message Check: Validates if the incoming data is a message.
3. User Consent Verification: Confirms if the user has consented to receive WhatsApp notifications.
4. Store User Messages: Appends new user messages to a Google Sheet for record-keeping.
5. Fetch New Answers: Retrieves new responses from a Google Sheet for processing.
6. Send Notification Template: Sends a WhatsApp message using a pre-defined template if the user consented.
7. Reply to User: Sends a personalized reply to the user based on their message.
8. Update Message Status: Changes the status of the message in Google Sheets to 'Replied'.
9. Wait Period: Introduces a brief delay before processing the next message.
Users can customize the workflow by:
- Modifying Message Templates: Change the WhatsApp message templates to suit different notifications or branding.
- Adjusting Schedule Triggers: Set different intervals for checking new responses or sending notifications.
- Altering Google Sheets Integration: Update the Google Sheet IDs and column mappings to fit your specific data structure.
- Customizing Reply Logic: Tailor the conditions and responses based on user input or preferences.
- Adding New Nodes: Incorporate additional functionality by adding nodes for other integrations or custom actions.